Terms of service

These terms are a contract between you (the business that creates a LeadBolt account, and the people you authorize to use it) and LeadBolt of San Antonio, Texas ("LeadBolt," "we," "us"). They govern your use of the LeadBolt website, application, and related services at leadbolt.app (the "Service").

By creating an account or using the Service you agree to these terms and to the privacy policy. If you are agreeing on behalf of a company, you confirm you have authority to bind it. These terms are effective September 2, 2026.

LeadBolt is software for home-service contractors. It receives inbound sales leads from sources you connect (for example Yelp, your website forms, Google Local Services, Meta lead ads, Angi and similar platforms, and phone and text messages), stores them, classifies them, and screens them for likely spam. It sends replies on your behalf, both automated and written by your team, through the source the lead came from, by text message, or by email. That includes after-hours replies and scheduled follow-up sequences. It tracks appointments and jobs, syncs won leads to job platforms you connect (ServiceTitan, Jobber, Housecall Pro) or to the job tracker built into LeadBolt, and reports analytics on all of it. On eligible plans it also proposes or applies changes to your Yelp Ads settings.

Each customer's workspace is separate. Your leads, conversations, and settings are not visible to other customers.

Automated messages go out under your business name using scripts and details you configure. You are responsible for the content of those scripts and for reviewing what the Service sends. We provide the machinery; you provide the voice and the judgment.

You must provide accurate account information and keep your sign-in credentials confidential. You are responsible for activity under your account, including activity by users you invite. Tell us promptly if you believe your account has been compromised.

You must be at least 18 years old and using the Service for business purposes.

The Service depends on third-party platforms such as Yelp, Google, Meta, job platforms, and SMS carriers, and on service providers we use to relay messages, deliver email and text messages, process payments, handle sign-in, and host data. Your use of the platforms you connect is governed by their terms, and you are responsible for complying with them, including Yelp's terms and messaging policies for business owners and advertisers. We do not control those platforms, and changes they make can affect the Service.

When you connect a platform you authorize us to receive data from it and send data to it as needed to provide the Service. You can disconnect a platform at any time from the Integrations page.

You agree to use the Service only to contact people who have reached out to your business or who have otherwise consented to hear from you. You are responsible for having the right to contact each prospect, for honoring opt-outs, and for complying with applicable messaging laws and rules, including the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier policies, and platform policies such as Yelp's messaging rules.

The Service stops a follow-up sequence when a prospect replies, books an appointment, is marked lost, or asks to stop. A text reply of STOP is honored automatically. You must not attempt to circumvent any of that.

You may not use the Service to send unsolicited marketing, harassing content, or anything unlawful, and you may not use it to contact people on behalf of a business you do not control.

Plans are monthly subscriptions billed in advance at the prices shown on the pricing page, and they renew automatically each month until you cancel. Additional locations are billed at the published per-location rate, prorated when added mid-period. There is no free plan. A 14-day trial is available only when we grant one explicitly in writing.

You can cancel from the billing page at any time. Cancellation takes effect at the end of the current billing period. We do not refund partial months except where the law requires it. Payments are handled by a third-party payment processor; we never store full card numbers.

We may change prices with at least 30 days' notice by email. Continued use after the change takes effect means you accept it. If you exceed your plan's lead limit we will keep answering your leads and notify you. Sustained overage may require an upgrade.

You own the lead, conversation, and business data you put into the Service or that the Service collects on your behalf ("Customer Data"). For the personal information of your prospects, you decide why it is collected and we process it on your instructions. You grant us a license to store, process, and transmit Customer Data to provide and improve the Service, including using aggregated, de-identified signals (for example spam patterns) across customers.

You can export Customer Data at any time while your account is active and can request deletion at any time. After an account is closed we delete or anonymize lead and message data within 90 days, unless the law requires us to keep it longer. Backups roll off within 35 days after that.

You may not use the Service to send spam or unlawful messages, scrape or harvest data from the Service or from connected platforms, resell or share access to the Service without our written agreement, reverse engineer the Service, use it to build a competing product, probe or disrupt its infrastructure, upload malicious code, or use it in violation of any law or third-party right. We may suspend accounts that put the Service, other customers, or messaging deliverability at risk, and we will tell you why.

We make reasonable efforts to keep the Service available and to answer leads quickly, but we do not guarantee any level of uptime. The Service depends on third-party platforms and providers, and an outage or change on their side can delay or prevent leads from arriving or replies from sending. We will tell you about planned maintenance where practical.

The Service, its software, design, and content (excluding Customer Data) belong to LeadBolt and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these terms. Feedback you send us may be used without obligation to you.

The Service is provided "as is." We work hard to answer every lead quickly and to score spam accurately, but we do not guarantee any particular response time, message delivery, ranking on any platform, number of leads, appointments, or revenue. Automated replies and ad recommendations are tools that assist your judgment; they do not replace it.

To the fullest extent permitted by law we disclaim all warranties, express or implied.

To the fullest extent permitted by law, LeadBolt will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data, arising from the Service. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.

You will defend and indemnify LeadBolt against claims arising from your misuse of messaging, including messages sent to people you did not have the right to contact, your Customer Data, your scripts and messages, your use of third-party platforms, or your breach of these terms.

You may close your account at any time. We may suspend or terminate your account for breach of these terms, non-payment, or legal requirement, with notice where practical. Sections 7 and 10 through 16 survive termination.

We may update these terms. For material changes we will email account owners at least 14 days before the change takes effect. Continued use after that date means you accept the updated terms.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Bexar County, Texas, and both sides consent to that venue.

Questions about these terms: LeadBolt, San Antonio, Texas, hello@leadbolt.app.