Answer in 45 seconds. Every lead. Every hour.
Customers message 3 or 4 companies at once and go with whoever talks to them first. LeadBolt makes sure that is you, whether it is 2 PM on a Tuesday or 11 PM on a Sunday.
John Smith
AC Repair · Chandler · Yelp
Illustrative conversation and response-time chart from the demo workspace.
How it works
A reply that beats the competition to the phone
When a lead arrives from Yelp, your website, Google LSA, or any connected source, LeadBolt reads the service, the city, and the time of day, picks the matching Live Wire script, and sends the reply over the same channel the customer used: Yelp DM, SMS, or email. With Dispatch, the scheduling add-on, that first reply also offers real appointment windows.
The reply goes out after a short, adjustable delay, 45 seconds by default. Long enough to read like a person at a desk. Short enough that the customer has not yet opened the next company's profile.
Every reply is timed. Yelp measures response time and response rate and shows both to buyers, so a guaranteed near-instant first reply stops the clock, protects your engagement rate, and keeps your profile in the 'Responds in about 10 minutes' tier that buyers filter by.
What you get
What changes when it is running
Under a minute, measured
First response time is tracked on every lead and charted by day in Scoreboard, the analytics view. If it ever creeps up, you will see it before Yelp does.
Nights, weekends, holidays
After-hours scripts set expectations, capture the address, and escalate emergencies. The customer never gets silence.
SMS, DM, or email
The reply goes wherever the lead came from. Yelp messages get a Yelp reply. Website forms get a text if there is a phone number and an email if there is not.
Response rate protected
Yelp shows your response rate to every buyer. Lightning Rod parks the spam so it never counts against you, and real leads never go unanswered.
Delay you control
Set the pause to 20 seconds or 3 minutes. Some owners want it instant. Some want it to feel like someone put down a coffee first.
Goes well with
Other parts of the machine
Be the first reply the customer reads.
Connect your first source in about 10 minutes and the next lead is answered before you notice it arrived.