Auto-responder

Replies that sound like your best office manager, not a robot with a thesaurus.

One set of voice rules per service, one for open hours and one for closed. Live Wire composes every reply for that one lead, from what they wrote, the service, the hour, the city, and the facts you set, then answers the follow-up questions in the same voice. Nothing is pasted from a script bank.

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AC Repair scripts

Any channel

During hoursMon to Fri 7 AM to 7 PM

Thanks, {{first_name}}. We can help with that. Is the system running at all, and do you know roughly how old it is? A tech from {{business_name}} can usually be in {{city}} the same day.

After hoursEvenings, Sundays, holidays

Thanks for reaching out, {{first_name}}. Our office opens at 7 AM, and someone will call you first thing. If you have no cooling at all right now, reply with your address and we will get the on-call tech moving.

Sends 45 seconds after the inquiry. Looks human, arrives before the competition.

Illustrative during-hours and after-hours replies for an AC repair inquiry, each composed for the lead.

Not canned. Composed.

Two leads never get the same message.

A canned reply tells the customer you have software. A reply that names their problem, their street, and a time tells them you were listening. Every LeadBolt reply is built for the lead in front of it.

Each reply is built from

What the customer actually wrote: the problem, the question they asked, the words they used
The service LeadBolt classified, and the during-hours or after-hours version of your voice
The time of day, whether you are open, and the customer's city or ZIP
Your voice rules: the phrases and facts you set, like your warranty or your service call price
With Dispatch, the scheduling add-on, 2 or 3 real appointment windows from your calendar

If the customer asks a follow-up question, the answer addresses that question. Nothing is pasted from a script bank, and nothing goes out that reads like a bot. The fast part is Strike First. This is the part that makes fast worth reading.

What everyone else sends

Thanks for reaching out! Someone will be in touch shortly.

Same 9 words for the AC that quit, the furnace quote, and the marketing pitch.

Sent 4 hours later, if at all.

What LeadBolt sent 0:43

Hi Maria, this is ACME HVAC. Sorry the AC quit on a 108 degree afternoon. Since it is running but blowing warm, it is usually the capacitor or a low charge, both same-day fixes. We can have a tech in Chandler today between 3 and 5 PM, or tomorrow 8 to 10 AM. Reply 1 or 2 and we will lock it in. The $89 service call comes off the repair.

Built from

Customer's words: running, blowing warm
Service: AC Repair
2:08 PM, open
Chandler
Your $89 service call
2 windows from the calendar

Add-on

Spark

When a script is not enough, Spark drafts the reply. A person sends it.

Voice rules cover the first reply and the usual follow-ups. Some threads go further: three questions at once, a warranty dispute, a long history of the house. Spark, the AI reply add-on, reads the whole conversation and drafts a reply under a word limit you pick, 40, 80, 120 words, in your voice and from your facts.

The draft waits in the thread until a person taps Send. It never sends on its own, in any automation mode. 300 drafts a month for $39/mo on any plan.

See how Spark works

Robert Chen

Heat Pump Installation · Scottsdale · Website

Draft waiting

Thanks for the quote. Two questions before we decide. Does the 10 year parts warranty cover the compressor, and if we go with the 2-stage unit instead, does the rebate still apply? Also our attic access is tight, about 22 inches.

7:52 PM

Spark draft

Word limit4080120

WarmDirectAfter hours

Hi Robert, good questions. Yes, the 10 year parts warranty covers the compressor, and the 2-stage unit qualifies for the same $600 rebate. A 22 inch attic access is fine for the air handler we quoted, since it comes apart into two sections. Want us to hold Tuesday morning for the install?

52 of 80 words · Warm · 1 credit · 287 left this month

Built from the whole thread, the quote you sent, and your warranty and rebate facts. Nothing sends until a person taps Send.

How it works

Voice rules you write once, replies composed for every conversation

You start with voice rules per service: AC Repair, Water Heater, Panel Upgrade, whatever you sell. Each has a during-hours version and an after-hours version: the phrases you like, the facts you want shared (warranty, service call price, financing, service area), and the qualifying question that matters for that service. Those are the rules, not the reply.

The reply itself is composed for the lead in front of it. Live Wire reads what the customer actually wrote, the problem, the question they asked, the words they used, and combines it with the service it classified, the time of day and whether you are open, the customer's city or ZIP, and your voice rules. With Dispatch, the scheduling add-on, it adds 2 or 3 real windows from your calendar and the customer books by replying with a number. Two leads never get the same message.

When the customer writes back with a question, the answer addresses that question, inside the boundaries you set. It knows your service areas, your hours, your financing options, whether you do free inspections, and the 10 or 20 facts you loaded into the knowledge panel. It does not quote prices you did not give it or promise dates you cannot keep.

In Assisted mode, every reply is drafted for a person to approve. In Autopilot, it sends and logs. Either way the full transcript lands in Switchboard, the unified inbox, and a person can take over any thread with one tap.

What you get

What changes when it is running

During-hours voice

Confident and specific: 'A tech can usually be in Chandler the same day.' Asks the one question that qualifies the job.

After-hours voice

Sets expectations, captures the address, and routes emergencies to whoever is on call. The customer knows exactly what happens at 7 AM.

Answers the question asked

'Do you work on heat pumps?' 'Are you licensed?' 'Do you offer financing?' Answered from your facts, in your voice, addressing that question. Not improvised, not pasted.

Shares pre-set details

License number, service areas, deposit policy, labor warranty, home warranty process. Loaded once, shared whenever it is relevant to the lead in front of it.

Learns what works

Reply rates by voice rule are tracked. Throttle proposes shorter after-hours versions when the data says shorter gets more answers.

Goes well with

Other parts of the machine

Add-on

Scheduling add-on

Set the voice once. Let it write 500 replies.

Voice rules are included on every plan. Spark, the AI reply add-on, drafts the hard ones on any plan.

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