The customer books the visit before anyone in the office has read the message.
Dispatch, the scheduling add-on, puts 2 or 3 real appointment windows in the first reply. The customer texts back a number. The visit is on the tech's calendar, in Jobs, and confirmed in the same thread, all before the coffee is poured.
Linda Nguyen
Thermostat Installation · Mesa · Yelp
Tue, Sep 8 · 1:00 to 3:00 PM · Marcus Reed
On the calendar and in Jobs. Reminder goes out Monday at 5 PM.
Illustrative booking from the demo workspace. Thermostat installation in Mesa, booked in 3 minutes.
How it works
Windows in the first reply, a number in the second
When a qualified lead comes in, the first reply does what your best office manager would do with the calendar open: it offers 2 or 3 real windows that fit the service, the customer's city, and whichever technician is actually free. Business hours, technician capacity, and drive-time buffers are respected, so the software never promises a slot you cannot keep. It works during hours and after.
The customer replies with a number. That is the whole booking. No link to tap, no app to install, no form to fill out from a phone in a parking lot. The moment the reply lands, the visit is written to the technician's calendar and to LeadBolt Jobs, or to ServiceTitan, Jobber, or Housecall Pro if Handoff is connected.
The confirmation goes out in the same thread, in the same voice, followed by a reminder the day before. If the customer needs to move it, they reply and Dispatch offers new windows. If a tech runs long, the office can shift the visit and the customer gets the update by text. Every booking, reminder, and reschedule stays in the conversation, so the inbox shows the whole story.
What you get
What changes when it is running
Books by text reply
The customer sends a single digit. No link, no login, no app. That is why the booking rate is high and the drop-off is low.
Real windows, never a guess
Offers come from the calendar you actually run, with technician capacity and drive-time buffers already applied. A slot offered is a slot you can keep.
On the calendar and in Jobs
The visit lands on the tech's calendar and in LeadBolt Jobs or your connected job platform the moment the customer picks. Nobody retypes a thing.
Confirms, reminds, reschedules
Confirmation and a day-before reminder go out in the same thread. A reply reschedules. Fewer no-shows and no phone tag.
$79/mo on top of any plan
Dispatch is priced separately because not every shop wants the software booking the calendar. Turn it on from the billing page, and turn it off at the end of any billing period. No setup fee and no per-booking charge.
- Offers 2 or 3 open windows in the first reply, during hours and after
- Books by text reply, no link and no app for the customer
- Respects business hours, technician capacity, and drive-time buffers
- Confirms, reminds, and reschedules in the same thread
- Writes the visit to LeadBolt Jobs or your connected job platform
Goes well with
Other parts of the machine
Let the lead book the visit.
Dispatch is $79/mo on top of any plan. Turn it on today and the next qualified lead gets real windows in the first reply.